Mentorship Program Terms of Service

When you are purchasing the mentorship program service, you are agreeing to the following terms of service. 



This is a mentorship program aimed at Scrum Masters and other Agile professionals to provide guidance, resources, and tools to help on their career journey.

 The following services are included in the program:

  • 8 one-on-one 50-minute mentorship sessions online using tools like Zoom; 
  • Chat support in between sessions via tools like Slack, Mighty Networks,, etc.; 
  • 15% off in ScrumMastered shop and online courses using a special promo code; 
  • Access to a closed community of other mentees and students of ScrumMastered; 
  • Special resources such as templates, videos, and downloads. 



The cadence of the sessions as well as the length are flexible and will be adjusted based on each mentee’s needs. It is recommended to complete the program within 6 months.



The first payment must be made in full before the program can be started and the first one-on-one session can be booked.

Payment plans in Canadian dollars excluding tax (tax collected from customers located in Canada)

Number of payments

Price (as indicated at the time of purchase)

Maximum 1:1 sessions allowed per month

You save

One time payment

Full price

any number of one-on-one sessions when the program is paid in full


Two payments

Full price + 5%

Per month: (full price + 5%)/2

maximum 4 one-on-one sessions per month


Four payments

Full price + 10%

Per month: (full price + 10%)/4

maximum 2 one-on-one sessions per month




The monthly payments of two and four payment plans will be charged on the same day of the month each month based on the day you subscribed (for example, if you signed up for the mentorship program and paid the first invoice on April 13th, the next payment is due on May 13th.)



If you decide to cancel your mentorship before the first one-on-one mentorship session you will receive a full refund of the amount already paid.

You can cancel your mentorship within the first 30 days, you will receive a refund that is proportional to the services you have not used yet.

Each one-on-one session that has taken place will be charged at C$200 per session (excluding tax if applicable).

Cancellations past 30 days after the sign-up are non-refundable.

Once your mentorship is canceled, you will lose all access to any additional materials provided to you previously as part of the program.



Once we have used the 8 one-on-one sessions, you keep access to all of the materials you’ve received, including exclusive downloads, community, and additional materials.

You can renew your mentorship program to receive 8 more one-on-one sessions with a 25% discount. The mentee who completed the program will also be able to schedule adhoc coaching sessions. Price to be defined at the time of schedule.




The mentee agrees to schedule the sessions on their own accord and at the cadence that suits their needs.

The mentee shall let the mentor know if they need to cancel a session at least 24 hours in advance.

If the session is not cancelled, the mentor was not notified, and the mentee does not show up to the session, the mentor will wait for up to 10 minutes at which point the mentor will drop off the call and the session will not be continued even if the mentee joins later. The session will be counted as a "no-show".

The first "no-show" session will not be counted towards the mentee's sessions count, however, second and consecutive "no-show" sessions will be counted towards the total 8 session count as if the session has taken place.



11720350 Canada Inc. o/a ScrumMastered shall be excused from any delay or failure in performance required hereunder if caused by reason of any occurrence or contingency beyond its reasonable control, including, but not limited to, acts of God, acts of war, fire, insurrection, strikes, lock-outs or other serious labor disputes, riots, earthquakes, floods, explosions or other acts of nature

If mentorship sessions have to be canceled due to force majeure, we will make arrangements to reschedule them at a later time.



You acknowledge and agree that 11720350 Canada Inc. o/a ScrumMastered will not be liable for any losses or damages, whether indirect, incidental, special or consequential, in profits, goods or services, irrespective of whether or not you have been advised or otherwise might have anticipated the possibility of such loss or damage.



You acknowledge and agree that 11720350 Canada Inc. o/a ScrumMastered cannot guarantee the results or effectiveness of any of the services rendered or to be rendered. Rather, services shall be executed in a professional manner and in accordance with good industry practice. Best efforts will be used but no results are promised.

11720350 Canada Inc. o/a ScrumMastered reserves the right to cancel your mentorship if we believe that it is not a good fit for the goals you are trying to achieve. You will receive a full refund for the services not used in this case.